At MilanX Digital, we believe in clarity from the start. Before onboarding any project, we share a detailed scope, cost breakdown, and estimated timelines. Clients are also encouraged to review our portfolio to assess the quality and relevance of our work.

By subscribing to or purchasing any MilanX Digital service, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund & Cancellation Policy.

General Refund Policy

MilanX Digital follows a limited-refund policy. Refunds are not guaranteed and are assessed on a case-by-case basis.
Payments made towards:

• Transaction or gateway charges
• Third-party tools, software, licenses, or services
• Work already delivered or initiated

are non-refundable.

Scope of This Policy

This refund policy applies only to services delivered directly by MilanX Digital.
It does not extend to:

• Third-party vendors or partners
• External platforms or tools
• Services not owned, operated, or directly managed by MilanX Digital

Any external service engaged through contractual obligation will follow its own independent policies.

Cancellation & Complaint Process

All cancellation or refund-related requests must be submitted in writing to our billing team.

📧 Email: milanxdigital@gmail.com

Once your request is received:

• Our billing team will review the case
• You may be contacted for clarification or additional details
• A request will be considered valid only after formal approval from the billing department

Refund Eligibility by Service Type

1. Design & Development Services

(Website Development, Web Design, UI/UX, Graphic Design, Infographics)

• Within 24 hours of payment (if work has not started): 100% refund
• After 48 hours: 50% refund
• After 72 hours: No refund

2. Digital Marketing Services

(SEO, Social Media Management, Reputation Management, Link Building, SEO Audits)

• Within 24 hours of payment (if execution has not started): 100% refund
• After 48 hours: 50% refund
• After 72 hours: No refund

3. Dedicated Resources / Monthly Engagements

• Within 24 hours of payment (if onboarding has not begun): 100% refund
• After 48 hours: 50% refund
• After 72 hours: No refund

Special Conditions

Work Delays

If a delay occurs solely due to MilanX Digital’s internal processes, a partial refund (up to 50%) may be considered. Final decisions will depend on:

• Project complexity
• Client response time
• Work already completed

Work Dissatisfaction

Creative output such as designs or branding is subjective. In case of dissatisfaction:

• We offer revisions and rework
• No monetary refund will be provided for creative preferences or opinion-based rejection

Policy Violations

No refunds will be issued if services are suspended or terminated due to:

• Breach of terms of service
• Misuse, abuse, or unethical conduct

Policy Modifications

MilanX Digital reserves the right to revise or update this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon being published on this page.